Nara Thai Ltd (“Nara Thai”, “we”, “us”) is a Thai restaurant operating across Chiswick, London. We are the data controller for personal information collected through our website, reservation system, and dining experiences.
Our registered office is at 6 Turnham Green Terrace , Chiswick, London, W4 1QP. We are registered with the Information Commissioner’s Office.
| This policy applies to nararestaurant.co.uk and all associated booking flows. We never sell your data to third parties and only share it where strictly necessary to provide our services. |
| Data type | Reservation Made | Retention |
|---|---|---|
| Booking details | Reservation made | 3 years |
| Marketing preferences | Opt-in confirmed | Until withdrawn |
| Technical / analytics | Site visit | 13 months |
| Payment records | Transaction processed | 7 years (legal) |
When you make a reservation — online, by phone, or in person — we collect your name, email address, phone number, party size, date and time preference, and any special requirements you share (dietary needs, occasion notes, accessibility requirements).
If you sign up to our newsletter on our website, or tick the box to hear from us when you book, we collect your email address and the date you gave consent. If you give your name, we keep that too. We only use these details to send you news about seasonal menus, events and offers at NARA Thai.
We will only contact you if you have opted in. You can unsubscribe at any time using the link at the bottom of any email, or by emailing info@nararestaurant.co.uk. Unsubscribing won’t affect any bookings you have with us.
Our website automatically collects technical data including your IP address, browser type, pages visited, and time spent — used solely to maintain site performance and security.
We use your information to confirm and manage your reservation, send pre-visit reminders, and communicate any changes to your booking. Where you have consented, we may send you news about seasonal menus, special events, and exclusive dining offers.
We also use aggregated, anonymised data to understand how guests use our website so we can improve the booking experience. This data cannot be traced back to any individual.
Our legal basis for processing booking data is contract performance. For marketing, we rely on consent. Technical analytics are processed under our legitimate interests in maintaining a secure and functional website.
We share data only with: our reservation management platform (OpenTable Ltd, UK-based servers); payment processors to fulfil transactions; and, where legally required, regulatory or law enforcement bodies. We do not transfer data outside the UK or EU.
All third-party processors are bound by data processing agreements that prohibit them from using your information for any purpose other than delivering the service contracted.
We use essential cookies to make our site work (session management, security), analytics cookies via Google Analytics 4 (performance monitoring, anonymised), and preference cookies to remember your table-size selection between visits.
You can manage your cookie preferences at any time through the cookie banner or your browser settings. Refusing non-essential cookies will not affect your ability to make a reservation.
We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.
Access
Request a copy of all personal data we hold
Rectification
Ask us to correct any inaccurate or incomplete data.
Erasure
Request deletion of your data where we have no legal obligation to retain it.
Portability
Receive your data in a structured, machine- readable format.
Restriction
Ask us to limit processing while a dispute is resolved.
Objection
Object to processing based on legitimate interests, including for marketing.
You also have the right to lodge a complaint with the Information Commissioner’s Office at any time.
We keep booking records for three years from your last visit to handle any queries or complaints. Financial transaction records are retained for seven years to meet our statutory obligations. Marketing data is held until you unsubscribe or ask us to delete it.
After these periods, data is securely deleted or permanently anonymised.
Our Data Protection Officer can be reached at info@nararestaurant.co.uk or by post at Nara Thai Ltd, Attn: 6 Turnham Green Terrace , Chiswick, London, W4 1QP.
We take all privacy concerns seriously and aim to resolve them promptly. If you remain unsatisfied, you may escalate to the ICO.
Questions about this terms? Our team is here to help — we aim to
respond to all enquiries within two business days.
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